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RATS |
Ride RATS Monday-Friday 8 a.m. - 5 p. m. How do I set up a ride? - Call 540-463-3346 - Medicaid riders call 866-386-8331 and ask to ride with RATS - Make reservation at least 48 hours in advance What will I need to provide? - Pick-up and drop-off addresses and directions - Contact phone number - Report any special needs and equipment - Let us know if you need a personal assistant for the ride When you are ready to ride …- Have required paperwork such as appointment details and insurance cards - Be ready for pick up 15 minutes in advance How much will it cost? - Fees are determined by length and type of trip - See Fare Guide What if I need to cancel? - Cancellations must be made at least one hour in advance to avoid being charged for the trip
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